Shipping Policy
Important Information
Order Processing: 1 to 2 business days
Delivery Time: 5 to 10 business days after dispatch
Business Days: Monday to Friday, excluding weekends and public holidays
Delivery Area: United Kingdom only
Shipping: Free standard UK delivery on all orders
Once your order has been dispatched, delivery usually takes 5 to 10 business days. Including our processing time of 1 to 2 business days, your order will typically arrive within approximately 6 to 12 business days overall.
Delivery times are estimates and may vary depending on your location, carrier, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM GMT, Monday to Friday, excluding public holidays. Orders placed after 5:00 PM GMT, or on weekends and public holidays, will enter processing on the next business day.
Delivery Information
Once your order is placed, you will receive an order confirmation email confirming that we have received your order.
Orders are generally processed within 1 to 2 business days, Monday to Friday, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.
Delivery usually takes 5 to 10 business days after dispatch.
We offer free standard UK delivery on all orders.
Delivery Delays
While we aim to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please allow an additional 3 business days for delivery.
If your order still has not arrived after this additional period, please contact us at info@abbeylane2010.co.uk with your order number. We will investigate the delivery status and assist you as quickly as possible.
Order Cancellations
If you would like to cancel your order, please contact us at info@abbeylane2010.co.uk as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.
Once an order has been processed or dispatched, we may be unable to cancel it. However, this does not affect any rights you may have under applicable consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective product, please contact us at info@abbeylane2010.co.uk as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where applicable
Our customer service team will review the issue and work with you to provide an appropriate resolution.
Nothing in this section limits your rights under UK consumer law.
We sincerely apologise for any inconvenience and will do our best to resolve the issue as quickly as possible.
Contact
Abbey Lane is operated by Smopie, a company registered in the Netherlands.
Company Name: Smopie
Company Registration Number: 78230187
Address: Willem 2 Plein, 25, Valkenswaard, Noord-Brabant, 5554AJ, Netherlands
Trading Name: Abbey Lane
Email: info@abbeylane2010.co.uk
Phone: +44 1134900271
Need help? We're always happy to assist.
Customer Service Hours
Monday to Friday: 9:00 am to 5:30 pm (UK time)